Terms of use

These Terms and Conditions (hereinafter referred to as “these Terms”) set forth the terms and conditions between Flora Inc. (hereinafter referred to as “our Company”) and the customer regarding the use of the “Flora” app, a healthcare information storage, management, and viewing service provided by our Company (hereinafter referred to as “the Service”).

Article 1: Agreement to Terms

Customers agree to these Terms and shall use the Service in accordance with the provisions set forth herein.

Article 2: Provision of the Service

Our Company shall provide the Service to customers in accordance with these Terms and the usage conditions posted within the Service.

The Service allows customers to store, manage, and view healthcare service information (hereinafter referred to as “HC-related information”) provided by our Company and third-party partners (hereinafter referred to as “Service Partners”) on our Company’s server. Details of the Service will be defined separately through postings or other methods designated by our Company.

Our Company may change, suspend, or discontinue part or all of the Service at its discretion. In case of discontinuation, customers will be notified in advance unless it is an emergency.

Customers shall comply with the terms of use set by each HC service when using them. If there is any conflict between these Terms and the terms set by each HC service, these Terms shall prevail.

Article 3: Usage Agreement

When applying for the Service, customers shall register by agreeing to these Terms and following the method specified by our Company (such as web registration within the Service).

The usage agreement for the Service (hereinafter referred to as the “Usage Agreement”) shall be established when registration is completed in accordance with these Terms.

Article 4: Membership Registration

To use the Service, customers must complete the membership registration as specified by our Company, providing the most recent and accurate information.

Customers shall promptly update any changes to the information provided during registration. Our Company shall bear no responsibility for any disadvantages incurred by customers as a result of failing to update their information.

Article 5: Account

Customers will use the Service through an account issued and managed by our Company (hereinafter referred to as “Flora ID”) or an external account managed by a third party (hereinafter referred to as “External Account”), collectively referred to as “Account.” Registration is per account, and services are not available through accounts other than those registered. Certain HC services may not be compatible with External Accounts.

Customers are responsible for securely managing their Account. Our Company will consider any login or use of the Service via a customer’s Account (including unauthorized use such as impersonation) as usage by the legitimate account holder. Our Company shall bear no responsibility for damages incurred by customers due to third parties accessing their personal and HC-related information.

If customers forget their password, they shall follow the procedures specified by our Company or the third party managing the Account.

If the External Account is suspended or otherwise becomes unusable due to third-party issues, customers will lose their user status.

Our Company shall bear no responsibility for any disadvantages customers may incur due to circumstances beyond our control related to third-party managed External Accounts.

Article 6: CP Service

Services provided by Service Partners via the Service are referred to as CP Services, which may include services accessible via browser or applications on mobile phones, smartphones, and computers.

Some CP Services are paid services, and customers must separately enter into a usage agreement with the Service Partner. Our Company is not a party to such transactions and assumes no responsibility for CP Services.

HC-related information registered by customers will be shared across CP Services.

If our Company discontinues the Service or if customers withdraw from the Service, our Company may delete customers’ HC-related information without notice and will not return such information.

Our Company may use or provide customers’ HC-related information, anonymized to prevent individual identification, for product development, service improvement, or other business purposes.

Our Company may receive some or all of the HC-related information obtained by Service Partners and use it for providing the Service and in accordance with the preceding clause.

Article 7: Ownership of Rights

All rights related to the Service (including but not limited to copyrights, trademarks, patents, and other intellectual property rights) belong to our Company or third parties who have granted rights to our Company.

Article 8: Privacy

Information obtained from customers during use of the Service will be handled in accordance with our separate Privacy Policy, which is considered part of these Terms.

Article 9: Prohibited Conduct

Customers shall not engage in the following activities when using the Service:

Violating laws, court rulings, or binding administrative measures.

Engaging in activities that disturb public order or morals.

Infringing on the intellectual property rights, privacy rights, or other legal or contractual rights of our Company or third parties.

Posting or transmitting excessively violent or discriminatory content, or content that promotes self-harm, drug abuse, or other anti-social behavior.

Impersonating our Company or a third party, or spreading false information.

Harassing or slandering other customers, or using the Service for purposes other than intended.

Providing benefits to or cooperating with anti-social forces.

Collecting, disclosing, or providing others’ personal information unlawfully.

Disrupting the Service’s server or network, using BOTs or cheat tools, or exploiting the Service’s vulnerabilities.

Repeatedly making unreasonable inquiries or requests to our Company, or disrupting other customers’ use of the Service.

Assisting or promoting any conduct listed from (1) to (10).

Any other activities our Company deems inappropriate.

Article 10: Customer Responsibility

Customers shall use the Service at their own risk and bear responsibility for any actions and consequences.

If our Company recognizes a violation of these Terms, we may take measures such as suspending usage without prior notice.

If customers cause damage to our Company due to Service use, they shall compensate for the damages upon request.

Customers shall not transfer, pledge, or dispose of their rights or obligations under the Usage Agreement without prior written consent from our Company.

Article 11: Disclaimer

Our Company makes no express or implied warranty regarding the absence of defects, errors, or infringements in the Service.

Our Company assumes no responsibility for any damages arising from the Service.

Even if liability is acknowledged, our Company’s liability for damages due to negligence is limited to communication costs equivalent to a maximum of 100 yen.

Article 12: Exclusion of Anti-Social Forces

Both our Company and customers shall guarantee that they are not part of anti-social forces.

Neither party shall engage in violent or unfair demands.

In case of violation of the above, the Usage Agreement may be terminated immediately.

Article 13: Changes to Terms

Our Company may change these Terms at its discretion. The revised Terms will take effect upon posting within the Service, and continued use of the Service signifies agreement to the revised Terms.

Article 14: Governing Law

These Terms and the use of the Service shall be governed by Japanese law.

Article 15: Consultation and Jurisdiction

In case of ambiguity, both parties shall consult in good faith.

Any dispute shall be settled under the exclusive jurisdiction of the Kyoto District Court or Kyoto Summary Court, depending on the claim amount.